Refund Policy
Last updated: 11 August 2026
This refund policy applies to Kemo IPTV subscriptions sold by GetKemoIPTV through getkemoiptv.pro.
24-Hour refund window
Refund requests must be submitted within the first 24 hours after the order is placed. Under our standard policy, requests submitted after that 24-hour period are not eligible for a refund.
No free trials
GetKemoIPTV does not offer free trials. Purchasing a subscription starts a paid order; the 24-hour refund window is not presented as a free-trial period.
How to request a refund
Use the support/contact method provided by GetKemoIPTV and include the name and email used for the order together with the payment transaction reference. Never send a full card number, card security code, wallet seed phrase or private key.
Payment methods
Orders may be paid by card or cryptocurrency. Approved refunds are handled through an appropriate method available for the original transaction, subject to payment-provider limitations.
Timing
The 24-hour eligibility window is measured from the order time. Payment-provider processing time after a refund is approved can vary and is separate from the eligibility deadline.
Mandatory rights
Nothing in this policy removes consumer rights that cannot legally be excluded in a customer’s jurisdiction.
If you have a technical issue rather than a refund request, start with the Kemo help center so common setup problems can be diagnosed quickly.
Kemo IPTV refund-request window
A Kemo IPTV refund request must be submitted within 24 hours of the order time. Use the same email used for the Get Kemo IPTV purchase and keep the order confirmation so the transaction can be identified quickly.
Before requesting a Kemo IPTV refund for a setup problem, describe the device, player and error so support can check whether the issue can be resolved within the available window. The Get Kemo IPTV policy does not replace mandatory consumer rights that may apply under local law.